FAQ

Why do I have to pay in USD? We offer a completely free shipping service for our customers in both the US and Canada. To sustain this service across both countries, we process all transactions in USD, as it allows us to manage costs effectively and keep shipping free.

Do I get free shipping? Yes! We offer free shipping to customers located in the US and Canada. Customers from all other countries will need to pay shipping fees and will be charged in their local currency.

What if I want to return the product? We have a comprehensive return policy available on our Policy Page. If you have any questions or concerns, you are always welcome to contact our support team at any time.

Why can I not return the product after I have opened it? As detailed in our return policy, a product can be returned and refunded only if it is unopened. For hygiene and infection prevention purposes, we cannot accept returns once a product has been opened and used on human skin. Please refer to our Return Policy page for more information.

Why do I only see the Télia razor on Amazon and not Evio Beauty? We partner with Evio Beauty, but we do not own the brand. Because of this, you will never see their products—or our exclusive bundles—on Amazon or any social media shopping apps. Evio Beauty products and bundles can only be purchased directly on our website or the official Evio Beauty website here: [Insert Link].

Can I replace the blade? Yes, you can purchase replacement blades directly on our website. Please do not try to use other third-party blades with this product, as it is designed specifically for Télia blades. If you purchase our combo pack, it comes with one blade already installed and two extra replacement blades.

How long does the blade last? The lifespan of the blade depends on your usage, but it typically lasts 4 to 6 weeks for fine hair removal. Please note that the razor is designed for touch-ups and should not be used as your only eyebrow razor. It is also not meant to be used on thick beard hair.