Refund policy

At Télia, we are committed to your satisfaction and the highest standards of hygiene and safety.

No Returns or Refunds

Due to health and safety regulations, all Télia precision brow tools and eye grooming products are final sale and cannot be returned, exchanged, or refunded once purchased.

Because our tools are designed for personal use and come into direct contact with skin and tissue, we cannot accept returns to ensure the safety and well-being of all our customers. This policy applies to all products, whether opened or unopened.

Quality Guarantee

We stand behind the quality of our products. Each tool is carefully inspected before shipping to ensure it meets our premium standards. If you receive a defective or damaged item, please contact us within 7 days of delivery at ask@teliaglow.com, and we will work with you to resolve the issue.

Questions Before You Buy?

We want you to feel confident in your purchase. If you have any questions about our products or need assistance choosing the right tool for your needs, please don't hesitate to reach out to our team at ask@teliaglow.com before making your purchase.

Contact Us

For any questions or concerns, please email us at ask@teliaglow.com.