Refund policy
RETURN & REFUND POLICY
At TÉLIA, we are committed to your satisfaction and the highest standards of hygiene and safety.
Final Sale Policy
Due to health and safety regulations, all TÉLIA precision brow tools and eye grooming products are final sale and cannot be returned for a refund or exchange. Because our tools are designed for personal use and come into direct contact with skin, we cannot accept returns on opened or unopened products to ensure the safety and well-being of all our customers.
Quality Guarantee for Damaged or Defective Items
We stand behind the quality of our products. If you receive a defective or damaged item, we will work with you to resolve the issue.
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You must initiate a return request within 7 days of delivery to be eligible for a resolution.
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To report a damaged item, please log in to your customer account portal to begin the process, or contact our team at support@teliaglow.com with your order number and a photo of the issue.
Questions Before You Buy?
We want you to feel confident in your purchase. If you have any questions about our products or need assistance choosing the right tool for your needs, please don't hesitate to reach out to our team at support@teliaglow.com before making your purchase.