Shipping policy

At Télia, we ship our premium eco-friendly brow tools across Canada, the United States, and the United Kingdom.

Shipping Rates & Delivery Times

Canada:

• Ontario: FREE standard shipping on all orders
• Rest of Canada: Flat rate shipping (free shipping available on orders over your threshold)
• Estimated delivery: 3-7 business days

United States:

• Shipping rates calculated at checkout based on your location
• Estimated delivery: 5-10 business days

United Kingdom:

• International shipping from Canada
• Shipping rates calculated at checkout
• Estimated delivery: 7-14 business days
• Please note: Customs fees or import duties may apply and are the responsibility of the customer

Order Processing

Orders are typically processed and shipped within 1-2 business days. You will receive a shipping confirmation email with tracking information once your order has been dispatched.

Tracking Your Order

Once your order ships, you'll receive a tracking number via email so you can monitor your delivery.

Shipping Address

Please ensure your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect addresses provided by the customer.

Questions?

If you have any questions about shipping or need assistance with your order, please contact us at ask@teliaglow.com.